Privacy Policy
Last Updated: 29 June 2026
At Urcarmate, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how MPA Industries VIC Pty Ltd, trading as Urcarmate Accessories, collects, uses, stores and discloses your personal information when you visit www.urcarmate.com.au, purchase our products or otherwise interact with us.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Who We Are
Urcarmate Accessories is a trading brand of MPA Industries VIC Pty Ltd, an Australian company based in Victoria.
If you have any questions regarding this Privacy Policy, you can contact us at:
Email: info@urcarmate.com.au
2. What Information We Collect
We may collect personal information including:
- Full name
- Billing and shipping address
- Email address
- Telephone number
- Payment information (processed securely through our payment providers)
- Order history
- Vehicle information where relevant to your purchase
- Communications you have with us
- IP address, browser type and website usage information
3. How We Collect Your Information
We collect information when you:
- Place an order
- Create an account
- Subscribe to our newsletter
- Contact us by email or through our website
- Enter promotions or competitions
- Browse our website using cookies and similar technologies
4. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Provide customer support
- Process returns, exchanges and warranty claims
- Improve our website and customer experience
- Send order confirmations and delivery updates
- Respond to enquiries
- Send promotional offers and marketing communications where you have chosen to receive them
- Comply with legal obligations
5. Marketing Communications
If you choose to subscribe to our marketing communications, we may send you information about new products, promotions and special offers.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
6. Payment Information
Payments made through our website are processed securely by trusted third-party payment providers.
Urcarmate does not store your full credit card or debit card details.
7. Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- remember your preferences;
- analyze website traffic;
- improve website performance;
- personalize content and advertising.
You can disable cookies through your browser settings, however some features of the website may not function correctly.
8. Sharing Your Information
We only share your personal information where necessary to operate our business.
This may include:
- Shopify
- payment processors
- freight and courier companies
- IT service providers
- marketing providers
- professional advisers
- government authorities where required by law
We do not sell your personal information to third parties.
9. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss or disclosure.
While we implement appropriate security measures, no method of transmitting information over the internet can be guaranteed to be completely secure.
10. Accessing or Updating Your Information
You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate.
To make a request, please contact us using the details below.
11. Australian Privacy Rights
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Where required by law, you may request access to, correction of or deletion of your personal information.
12. Third-Party Services
Our website is powered by Shopify and may contain links to third-party websites or services.
Those websites have their own privacy policies and we encourage you to review them before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Urcarmate Accessories
A trading brand of MPA Industries VIC Pty Ltd
Website: www.urcarmate.com.au
Email: info@urcarmate.com.au