Shipping Policy

Last Updated: 29 June 2026

Thank you for shopping with Urcarmate.

Urcarmate accessories is a trading brand of MPA Industries VIC Pty Ltd, based in Melbourne, Victoria, Australia. We proudly ship our products Australia-wide.

Order Processing

Orders are typically processed and dispatched within 1–2 business days (24–48 hours) after payment has been received.

During periods of high demand, promotional events, public holidays or unforeseen circumstances, dispatch times may be slightly longer. If there is a significant delay with your order, we will contact you as soon as possible.

Shipping Methods

Depending on the size and weight of your order, your products will be shipped using one of the following services:

Registered Courier Service (for larger items)
Australia Post (for smaller items)

The shipping method will be selected based on the products ordered and your delivery location.

Signature on Delivery

Many of our larger products are sent via registered courier and require a signature upon delivery.

If no one is available to accept the delivery, the courier may:

leave a calling card;
redirect the parcel to the nearest depot; or
arrange a re-delivery where available.

Where a re-delivery fee is charged by the courier due to a failed delivery attempt, this cost may be passed on to the customer. At the time of writing, this fee is generally $58.00 (including GST).

Orders shipped via Australia Post that require collection will usually be taken to your nearest Australia Post outlet for collection.

Delivery Timeframes

Estimated delivery times after dispatch are:

Destination	Estimated Delivery
Melbourne Metro	1–2 Business Days
Other Australian Metro Areas	2–3 Business Days
Regional Australia	3–5 Business Days
Remote Areas	Delivery times may vary

These delivery estimates are provided as a guide only and may vary due to courier networks, weather events, public holidays, peak trading periods or circumstances beyond our reasonable control.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking information.

If you have not received your tracking email, please contact us at info@urcarmate.com.au

Delayed, Lost or Damaged Deliveries

Although we work with reputable delivery partners, delays can occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist in investigating the shipment.

Please note that courier companies generally do not classify a parcel as lost until 10–14 business days after the date of dispatch. Formal investigations can only commence once this timeframe has been reached.

If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and product so we can assist you promptly.

Delivery Responsibility

Risk in the goods passes to you upon delivery to the nominated delivery address.

Please ensure the shipping address provided during checkout is accurate and complete.

Urcarmate is not responsible for delays caused by incorrect delivery information supplied by the customer or circumstances beyond our reasonable control.